Middle East & Africa Business Award 2022/2023
Multi Award Winning
Innovation and Excellence Business Award 2023
Telecommunications Company of the Year
Most Innovative Telecommunications Company 2024 - South Africa
Most Innovative Telecommunications Provider 2024 - South Africa - MEA
Telecommunications Client Service Excellence Award 2024
SME MTN Corporate
Vodacom Approved Reseller
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Essentially, PBX is a legacy term used to describe a business-grade analog phone system designed to share lines and route calls. Nowadays we use terms like IP, VoIP, or hosted to describe the same thing, so the PBX tag is no longer needed including the outdated analog system.
Do people still use PABX?
Vodacom
Telkom
MTN
Cloud Hosted PBX solution means that you do not need to invest money into sophisticated hardware because your entire phone system is hosted and managed in the cloud. You only pay for the services you need which release you from massive investment in capital expenditure and technical know-how required to set up your system.
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From the Service Providers perspective, the cost is generally shared between thousands of users which significantly lowers the per-unit usage/subscription cost for the customer when compared to the cost of fixed lines.
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​Cloud Hosted PBX is not limited to any geographical location, which could lead to massive call savings for businesses that handle a large volume of long-distance calls. This means that your entire organisation regardless of where they are in the country can consolidate their communication infrastructure into a single system, making calls from one branch to another, seem like internal calls. The call plans which include unlimited calls to mobile numbers will lead to a significant reduction in average cost per call.
Cloud Hosted PBX empowers you to connect from anywhere in the country using your VoIP phone, a smartphone with software for VoIP, or desktop PC from any manufacturer. Now your employees can choose to work from home at any time with the same office number using their preferred device.
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​With improved Quality of Service (QoS) schemes, better compression rates and high internet speeds, voice communication via the internet has improved tremendously. Before the commencement of your VoIP service, various tests can be carried out by your service provider to measure the quality of your internet connection to recommend the best VoIP solution for your location. Cloud Hosted PBX can now give you high quality calls over the internet with voice prioritisation and other packet loss resilience schemes. Many service providers now have their dedicated Fibre Broadband, 4G or ADSL networks which means that QoS schemes can be applied holistically from the central office to the subscriber guaranteeing excellent quality voice calls.
